Return & Refund Policy (Solid Soap, Abrasive Soap Bars & Cream Products)
We value customer satisfaction and aim to provide quality personal care products. Please read our policy carefully before making a purchase.
1. Returns Eligibility
- Returns are accepted only for products that are damaged, defective, or incorrect at the time of delivery.
- Products must be reported within 3 days of delivery.
- Items must be unused, unopened, and in original packaging.
2. Non-Returnable Items
- Opened or used soaps and creams
- Products with broken seals not due to delivery damage
- Items purchased on clearance or special discount offers
3. Refund Process
- Once the returned product is received and inspected, approval will be granted if eligible.
- Approved refunds will be processed to the original payment method within 5–10 business days.
4. Replacement Option
- Customers may request a replacement instead of a refund for damaged or incorrect items, subject to availability.
5. Shipping Issues
- If an order is lost in transit or arrives severely damaged, support must be contacted within the claim window for resolution.
6. Contact for Support
For return or refund assistance, contact customer support via the official support email provided at the time of purchase.